I bought my car AUDI S3 in 2018 been driving it without any hassle whenever i had issues i would book it in and they would attend to it but now i took it in for the Alternator and MMI/Radio problem that i have been complaining about for over two years now they still cant get it right they told me to shoot a stupid video while im driving and putting me and my family in danger just because they cant do their JOB. i dont know how many times should i visit the dealer in order for them to get it right and now i had the WORST experience with them of which when i booked in my car they gave me a Courtesy car, after a week i was involved in an accident and i notified them about the incident and then they left me stranded for 5 days intentionally without a car as they had my car in their position. I received a call on the 12/04/2023 from Audi SA saying that my car is ready for collection to my surprise when i got there i was forced to PAY an excess amount of R6000 for the damaged car by the Manager Martin or else i wont get my car back of which there isnt a clause that states that if i dont pay i wont get my car out of the dealership. On their agreement that i signed it states that i need to pay R2750 or 5% maximum but they didnt have the maximum or final quote of the R6000, AUDI SA and AUDI HATFIELD they are a SCAM because when you call AUDI SA they tell you that they are not responsible on the daily runnings of the dealer and the comes up with their own figures to CON us.
Im not happy with AUDI at all because WORST of all they cant fix their OWN cars and im still under warranty and FREEWAY plan every time i take my car they say they say its fixed and im forced to leave it by them and not have a car for a day or two, when i take a courtesy car they come with STUPID stories somehow i think they want us to buy new cars every time. I wudnt advice anyone to go for AUDI or work with AUDI Hatfield especially Martin the manager because his RACISTS
This complaint has a private attachment.
Incident date: 11 April 2023
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