Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
Aramex10
Courier Services
Is this your company? Click here

Aramex - Aramex - Parcel held at customs

No resolution
Khensani masingi
Khensani masingi filed the complaint
6 November 2020
I have an import for a purchase that wasbdone with Shein on the 13th of September. Aranex asked for the confirmation of payment in the form of bank statement and order details of which was sent to them. They then informed me the supplier has disclosed that i have paid less amount therefore i should pay penalty fee of R1000. Supplier disclosed 20$ and amount paid was R4287. I feel this is unfair as i have disclosed the amount i have paid.
Incident date: 6 November 2020
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.