Brand's performance
7.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
25%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Distribution and courier
1 Dawn wing 29.5
3 Courier IT 16.3
...
Aramex7.8
Courier Services
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Aramex - Non-compliance penalty

No resolution
Zanele
Zanele filed the complaint
30 May 2023
I ordered at Shein then i got a call from Aramex by the name Sakhile calling that my order got stopped so i need to pay R160 for inspection fee , i did pay. Now she sent me an email says that my order doesn't correspond with the items i bought. The order says its less than R500 , so i have to pay R2000 penalty for non-compliance. All i need is a proof of not corresponding my items and with the order.
Incident date: 29 May 2023
This complaint has been considered as not resolved.
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