Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
Aramex10
Courier Services
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Aramex - Disgusting service

No resolution
Jetaime Sergeant
Jetaime Sergeant filed the complaint
29 September 2023
I ordered a package from Shein on the 22nd of August, which was actually items for my daughter's birthday, her birthday was on the 7th of September. I am still waiting to receive that order and it's now the 29th of September. I was also hit with over R1000 custom fees. I order from Shein monthly and have never paid over R200. I never the less paid what was owing after begging Aramex for account details because their app is absolutely useless and I'm still waiting for my package. I have never received such disgraceful service. I would not recommend using their services. I am also completely put off ordering from Shein.
Incident date: 29 September 2023
This complaint has been considered as not resolved.
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