Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Courier Services
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Aramex - Aramex -delivery is not unlimited!

Resolved
7/10
Nasreen
Nasreen filed the complaint
1 December 2022
I emailed the team leader Tebogo Majozi on the 29th November regarding the delay in their customs process, on their webpage it clearly states customs clearance is not more than 5 working days. My package was being allocated to Phindile who I have spoken to last week and she said she would escalate.

The supplier advised delivery would be by the 30th Nov, I was advised by the Tebogo who copied in Strini Reddy on the 29th '' The shipment is now released and on forwarding to our sort facility, delivery can be expected tomorrow.''

I even got a call yesterday apologising for the delay and was advised that they will arrange a night delivery, here I am waiting till now with no success of the package being delivered to me timeously.Even mailed again this morning and sent a request to Support - Ref: 1978675974 / Support JNB/1222/29.

This is absolutely bad service, I even emailed the team leader for a status update but got no response. Calling now this morning and no answer at Aramex.
Incident date: 1 December 2022
Nasreen
Nasreen rated the brand
29 December 2022

They company needs to drastically improve on service standards.

This complaint was considered resolved.
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