Is the brand Aramex trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
50%
Average Response Time
50%
Solution Rate
50%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Courier Services
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Monica
Monica
5 February 2025
No resolution
Aramex - Penalty fee and customs

Aramex lady Ms Naaido requested my order form and proof of payment for the items I placed at shein. Well I sent her those. This morning I have received her email…

No resolution
Aletta Short
Aletta Short
21 January 2025
Resolved
1/10
Aramex - Poor service

I placed an order on the 15 January 2025 with ToysRUs...I received a sms on Thursday the 16th January 2025 that my parcel is with Aramex courier and was received…

Resolved
1/10
Lani silva
Lani silva
9 April 2024
No resolution
Aramex - Reschedule my parcel without any informing me

good afternoon today i was expecting to received my parcel on time ,but the driver of aramex he is reschedule my parcel without informing me. and i want to complain…

No resolution
Simtholile Nkolisa
Simtholile Nkolisa
11 March 2024
No resolution
Aramex - Bad aramex service on store to door

Worst service I have ever had. My parcel is 4 days late (still not delivered), at one point my parcel was lost and there was communication Until; I called in and…

No resolution
Jetaime Sergeant
Jetaime Sergeant
29 September 2023
No resolution
Aramex - Disgusting service

I ordered a package from Shein on the 22nd of August, which was actually items for my daughter's birthday, her birthday was on the 7th of September. I am still…

No resolution
Zanele
Zanele
30 May 2023
No resolution
Aramex - Non-compliance penalty

I ordered at Shein then i got a call from Aramex by the name Sakhile calling that my order got stopped so i need to pay R160 for inspection fee , i did pay. Now…

No resolution
Nasreen
Nasreen
1 December 2022
Resolved
7/10
Aramex - Aramex -delivery is not unlimited!

I emailed the team leader Tebogo Majozi on the 29th November regarding the delay in their customs process, on their webpage it clearly states customs clearance…

Resolved
7/10
Khensani masingi
Khensani masingi
6 November 2020
No resolution
Aramex - Aramex - Parcel held at customs

I have an import for a purchase that wasbdone with Shein on the 13th of September. Aranex asked for the confirmation of payment in the form of bank statement and…

No resolution