APM Bus Service
APM Bus Service
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Passenger Road Transport
1 Greyhound 18.3
2 Intercape 12
APM Bus Service1.5
African People Mover
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APM Bus Service - APM Bus Service

No resolution
Celumsa filed the complaint
28 August 2023
Firstly Friday the 25 of August I've booked APM for 19:30 but only find out that they transfer our tickets to Kalamazoo bus of which it was not our agreement. Today I've booked a bus from Umzimkhulu to Johannesburg. I did all the bookings and paid the ticket. Later on I received an sms saying they canceled the bus for today to tomorrow and am working tomorrow. I've tried to call them Sbonele Madlala picked up the phone. I asked a refund he said I can't get a refund I must wait for tomorrow. He promised to call me back and whats worse he never took my number when I Call back again they told me that we went to the shop and drop the call
Incident date: 28 August 2023
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