American Swiss - No boxes at american swiss???why???

I am always purchasing at American swiss and a loyal customer. I am really upset as I had bought an earring today,and the store tells me that they do not have boxes to wrap up the gift.i have to go home and fetch an American swiss box of my own and take it back to the store to wrap up the gift.iam disgusted with such service!!!where is your quality gone to???I'm very dissatisfied!!this is not the first time.how can a store not have boxes in stock???a quality control officer???manager to answer to???