African bank
African bank
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Banks
1 Tyme bank 25
2 Capitec 23.1
3 Nedbank 13.8
...
African bank10
Financial instutions
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African bank - Blocking client's account without prior notice

No resolution
Bamidele Davies
Bamidele Davies filed the complaint
17 August 2022
I would want to state categorically that banks in South Africa are really abusing power and have no respect for their client's right to the protection of personal information and right to fair treatment. My daughter realised her bank account was blocked without a prior notice from African bank when she wanted to buy food. The child was embarrassed and had to stay hungry until she arrives home later in the evening to inquire from African bank. The consultant who spoke to her said another person will phone her in 2 hours time to explain why her account was placed on hold. Until now that I am writing this complaint, my daughter's account is still blocked. She has been caused considerable inconveniences and made her to suffer a great deal of distress. This is unfair treatment and it is uncalled for.
Incident date: 15 August 2022
This complaint has been considered as not resolved.
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