Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 21.5
3 PEP 15.9
...
Ackermans1.5
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Ackermans - Poor packaging and no remorse from the manager:ackermans upington

No resolution
Keoikantse Seome
Keoikantse Seome filed the complaint
14 October 2023
I made laybye at Ackermans Upington somewhere around August. Paid off the laybye on the 14/10/2023. To my surprise, looks like my parcel came out of the pig's mouth. The plastic had big holes. When I ask why my package looked like that, I was told it's because I didn't buy the plastic. Then I asked, why didn't you add or even asked me to add it when I made laybye instead of keeping my package like that in your storeroom. The manager was called and she didn't show any remorse like she doesn't even understand how important the packaging is to any customer. Had to buy a new plastic which they never mentioned/should have added from the day I made that laybye.

That's when I noticed, some employees at retails need more training about customer services.
This complaint has a private attachment.
Incident date: 13 October 2023
This complaint has been considered as not resolved.
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