Absa Insurance Company Limited - Very bad service

We called ABSA Homeiwners Insurance on 25th of September at about 20H00 to report a leaking geyser. The agent that assisted us promised to call us back the same evening after registering the problem with a ref nr, but she never called back. My husband called the insurance again on 26th September just after 08H00 where he was given the ref nr and promise that the plumber assigned to the case will call us to come for an assesment. After another call to the Insurance a plumber pitched fir the assesment and told us that the geyser will be installed at 17H00 bg a plumber in order for us to be able to have hot water the same day. The plumber pitched at 17H10 and finished installing the geyser by 20H40, but then told us he called an electrician to come to do the wiring ecause he didn't bring the correct wire with ti be able to connect the geyser and he told us that the electrician will be at iur house within the next 30 minutes. After we waited for almost an hour after the plumber left and no electrician pitched we had to call the insurance again where we got hold of the after hours nr of the plumbers where we were informed that they can only logg the issue with the insurance the next day and then an electrician will be assigned to come do the wiring and connect the geyser to the electricity. My husband already had to take off from work to be home fore the plummer and now he must take another day of to wait for the electrician. This is unacceptable that we have to pay for such poor service and to sit without water for an day and the up to noe 2 days without hot water to e able to bath seeing that we have to go to work. Why must be get such bad service from a very big insurance company and pay a big amout for such terrible service.