ABSA Financial Services Ltd - Personal loan date change

Winnie filed the complaint

23 October 2023

I have a serious problem here, ive been sent from pillar to post with regards to changing my debit order date for 2 months now

ABSA service has really gotten out of hand with their poor service
I am really hurt with the type of staff being hired to represent ABSA especially the call centre of different departments

Whenever i go call seems like every department does not deal with that and im still transferred to the wrong department

I am very very disappointed and hurt with this

Incident date: 23 October 2023

Winnie rated the brand

13 December 2023

Ive been with ABSA for the past 15 years and i would never trade it with another bank, Its just the Call centre agents that i felt like they just dont know what they are doing

Would you buy again? Yes

9/10

This complaint has been considered as not resolved.